Privacy and Protection of personal data
We collect and process your personal data only when it is absolutely necessary.
We will never sell, rent, distribute, or publicize in any way your personal data, except where it is absolutely required.
If you are under 16, you MUST have your parents' consent before using the services of this site.
Along with our company's internal IT systems, this site is designed to comply with the following laws/regulations regarding the protection of user's personal data:
- EU Data Protection Directive (DPD of year 1995)
- Regulation on general EU data protection (GDPR of year 2018)
Personal information collected by this site and why we collect it
This site collects and uses personal information for the following reasons:
Invoicing / financial information
In case you purchase any of our services / products, we will keep in our database the information necessary for the invoicing, such as name, address, email, phone number, vat id, etc. We will contact you in cases involving payment of services / products, invoice balances, recurring charges, offers about our products etc, via e-mail, sms or by phone. All data transferred via email is protected by a TLS / SSL security protocol.
Website traffic monitoring
Like most sites, this site uses Google Analytics (GA) to track user activity. We use this data to determine the number of our site visitors to better understand how they find and use our web pages. Although GA records data such as your geographic location, your device, your web browser, and your operating system, none of this information identify you to us. GA also records your computer's IP address, which could be used to identify you, but Google does not provide access to it. We believe that Google is a third data processor that is compliant with the requirements of European legislation.
Contact forms and e-mail links
If you choose to contact us using a contact form or an email link, none of the data you provide will be stored to our site or transferred or processed by any third party data processor as defined below in the section «Our third-party data processors». Instead, these data will be sent to us via an SMTP protocol (Simple Mail Transfer Protocol). Our SMTP servers are protected by a TLS/SSL security protocol, meaning that email content is encrypted before being sent over the Internet. The content of the email is decrypted by our local computers and devices.
If you choose to subscribe in our newsletter, the email address you submit will be forwarded to Mailchimp which manages our e-mail marketing services. Mailchimp is a third-party data processor (see «Our third-party data processors» below). Your e-mail address will not be stored in any of our databases. Your e-mail address will remain in the Mailchimp database for as long as we continue to use our e-mail marketing services or until you explicitly request to be removed from the mailing list. You can do, using the delete link contained in all the email newsletters we send you. As long as your e-mail address remains in the Mailchimp database, you will receive periodic e-mail newsletters from us regarding offers, new product or services etc.
Customer Satisfaction Survey / Customer Loyalty Program
When communicating via live chat, the information we collect is the name, email address, IP, the date and time of communication, and the text that was exchanged during this communication. These data are collected to better serve the customer and for security reasons.
What is a cookie?
The term «cookie» refers to a small data file consisting solely of a set of text information that the site transmits to the web browser on your computer's hard disk, either temporarily throughout your visit , or sometimes for longer periods, depending on the type of cookie. Cookies perform different operations (for example, you are distinguished from other site's visitors or remember certain info for you like your preferences) and are used by most websites to improve your user experience.
Each cookie is unique to your browser and contains some anonymous information. A cookie typically contains the name of the cookie field, the cookie's lifetime, and a value (usually in the form of a randomly generated unique number).
Types of cookies
The basic types of cookies are described below
Session cookiesThese are temporary cookies that remain in the cookie file of your device's browser only during your visit and are deleted when you close the browser.
Persistent cookiesThese remain in the cookie file of your device's browser even after the browser closes, sometimes for one year or more (the exact length of stay depends on the lifetime of each cookie). Permanent cookies are used when the site administrator may need to know who you are for more than one visit (e.g., to remember your username or your site configuration preferences).
First-party cookiesThese are cookies installed on your browser and/or hard drive of your device from the site you are visiting. This includes assigning a unique ID to you, in order to monitor your site navigation. Site creators often use first-party cookies to handle visits and for identification purposes.
Third-party cookiesThese are cookies used by third parties, such as social networks to track your visits to the various sites they advertise. The site administrator has no control over these third-party cookies.
Cookies on this site and how to manage them
See the following information about the third-party cookies we use on this site, including how to disable them and the effect of disabling on the site's functionality. If you need any help on how to manage certain types of cookies, including how to check or delete them, please visit www.aboutcookies.org.
Google Analytics cookies
Google Analytics cookies are performance analytics/logging cookies that allow us to collect anonymous information about how visitors use our site. These cookies can inform us on how many visitors use the site, the visit's time and duration, and also provide information on how visitors navigate across the site. This information helps us improve the way our site works. They are anonymous information and do not contain personal information.
For more information on Google Analytics, please visit https://support.google.com/analytics/answer/6004245
You can disable Google Analytics tracking by visting https://tools.go ogle.com/dlpa ge/gaoptout?hl =en=GB
If you disable these cookies, your activity will not be counted or used in the statistics we collect to improve the services we provide through this site. Website functionality will not be affected.
Video providers cookies
Video providers can place cookies on your device if you watch their video on our site.
If you disable these cookies you may not be able to see the embedded videos on our site.
Social Networks cookies
Third-party social networks can place cookies on your device if you choose to share a web page of our site with another third-party Social Network site, by clicking on one of the «share» buttons.
If you disable these cookies, you will not be able to share any of our content with third-party social networks
DNS records held at Cloudflare enable us to provide a secure connection between the visitor and our servers and help us avoid DDOS attacks. The cookies used to to identify your device as trusted.
You can read more in : https://support.cloudflare.com/hc/en-us/articles/200170156-What-does-the-Cloudflare-cfduid-cookie-do-
About this site's web server
All web traffic (file transfer) between this site and your browser is encrypted and transferred via the HTTPS protocol using Secure Sockets Layer (SSL). Our servers, in order to ensure the smooth and secure operation of our services, record the user's ip and, in case of failed connections, the username, in log files through security systems (firewalls, ddos filters, http filters, sql injection filters, visit statistics, cloudflare services) and backup. All of the above data is kept for short periods on our servers with modern security protocols so only authorized personnel can access them and only in cases to avoid malicious actions.
Third-party personal data processors
We use a number of third parties to process personal data for us (for example datacenter services, hosting services, backup services, payment gateways, shipping companies, marketing services etc). These Third-party personal data processors have been carefully selected to comply with the legislation mentioned in this document.
For any of your personal information stored in our database, all necessary action will be taken to be secure as possible.
We will report any unlawful violation of our database or any third party data processing database to all relevant stakeholders as well as authorities within 72 hours of the violation, if it is obvious that the personal data stored in recognizable form, have been stolen.
Access to information
For any personal information that is stored in our database, you have the right to access, correct or delete them. You can get information about this and its limitations by contacting us.
Data Protection Officer
You may contact the data protection officer (DPO) of this site by using the email in our contact page.